About our I.T. Support Plans

itsupport_lrgAs a Business I.T. Support customer of Total I.T. Australia, we become your “Virtual I.T. Department”, on call whenever you or your staff need assistance.

Through pro-active monitoring and scheduled maintenance, we can keep your computer systems and I.T. infrastructure performing at its peak, and identify potential issues before they escalate into serious problems. Using secure remote support software, we can connect to your computer systems via the internet to provide on-demand support or complete regular maintenance.

A Business I.T. Support Plan allows you to delegate the maintenance and care of your I.T. systems and equipment to Total I.T. Australia so you and your staff can focus on what matters most.

Pro-active monitoring & maintenance

By applying a pro-active approach to I.T. support, we’re able to find and eliminate issues before they develop into a serious problem that would result in downtime. Using specialised monitoring software, critical systems and servers can be monitored to pro-actively manage issues before your business is effected. We’ll help keep you’re business running at 100%.

On-demand Phone & Remote Support

When you need us, we’re only a phone call away. Through secure remote support software we can connect to your system over the internet and provide on-demand support to troubleshoot and resolve most software-based issues.

Keep your systems secure

Keeping your systems secure by ensuring your Anti-Virus and Internet Security software is configured correctly and up to date, and ensuring your PC’s have the very latest updates and security patches is an important part of keeping your business secure. We help you manage this by closely monitoring the status of your systems and ensuring any available and important updates are installed.

Priority Support

As a Business I.T. Support customer of Total I.T. Australia, you’ll receive priority support. Running your business successfully without your I.T. systems operating correctly is extremely challenging. When a situation develops, you can rest assured that help is only a phone call away.

Support Plans

  • I.T. Support
  • Unlimited Phone & Remote Support
    during standard business hours
  • Contact us for pricing

  • +365
  • Add Office 365 Business Premium
    with the latest version of Microsoft Office Professional
  • Contact us for pricing

  • +Site
  • Add Monthly On-Site Maintenance
    to Support or Support +365 Plans
  • Contact us for pricing

Our I.T. Support Plans can be customised to include business-specific needs such as after hours support. Please contact us to discuss your specific needs and how we can assist.

Frequently Asked Questions

Is there a minimum term or contract?

Yes. Our I.T. Support Plans involve a minimum 12 month commitment.

Can I add additional users as my business grows?

Yes. You can add additional devices or users to your support plan as required.

What hours are phone and remote support available during?

Our standard hours are 9:00am am to 5:00pm Monday to Friday. If you require support outside of these hours, we can customise a support plan to suit your specific needs.

Is there a limit on included Phone & Remote Support?

No. Phone & Remote Support is provided without any limit, however there are certain issues that cannot be addressed remotely due to the type of fault, or the amount of time required to address the issue remotely (i.e. computers that are not turning on). In these situations on-site service would be required.

Is On-Site Support available?

As a Business I.T. Support customer of Total I.T. Australia, you’ll receive priority on-site support. You can also choose to add +Site to your support plan. +Site includes monthly on-site maintenance visits.

Standard rates apply for On-site service, excluding maintance visits covered under +Site.

Sign-up

Sign-up for Support

Online registration is currently being upgraded and is not available at this time. To sign-up please contact us.